Google Document 

Version: 1.0
Author: IT/Education Technology Manager
Last Updated: March 25, 2025
Audience: School Staff
Applies To: Apple TV 2nd Gen, Apple TV HD/4K
TV Brands Supported: Samsung & Vizio

✅ Quick Setup Checklist

• 

  Apple TV plugged in and powered on

• 

  HDMI cable connected firmly to Apple TV & TV

• 

  TV is set to correct input (HDMI1, HDMI2, etc.)

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1. No Signal / No Display on TV

✅ Check Power & Cable Connections

• Ensure Apple TV is connected to power.

• Reseat the HDMI cable on both Apple TV and TV side.

• Try a different HDMI port if needed.

Select Correct Input on TV

• Make sure your TV is set to the correct HDMI input (e.g., HDMI1, HDMI2).

• Use the TV remote, look for a button labeled Input, Source, or TV/Video.

• Cycle through available inputs (ATV-0001, NB-0001, HDMI-3, etc.) to find the Apple TV screen.

• Tip: All Apple TVs have the label Room #- ATV-000# 

✅ Check HDMI Connection

• Unplug the HDMI cable from both the Apple TV and the TV, then plug it back in firmly.

• Try a different HDMI port on the TV.

• Try a different HDMI cable if available.

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Remote Basics

• 2nd Gen Apple Remote: Replace battery (CR2032). Check if battery is seated properly.

• New Gen Siri Remote: Recharge using Lightning cable. Check battery level in Settings > Remotes and Devices.

• Lost remote? Use iPhone/iPad Control Center > Apple TV Remote.

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2. Apple TV Light is On, But No Picture

✅ Reset Video Output

1. Hold Menu + Up on the Apple Remote for 5 seconds.

2. This resets the resolution and cycles through different output modes.

3. Wait 15 seconds between cycles—press OK if the screen appears.

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↺ 3. Apple TV is Unresponsive / Frozen

✅ Force Restart

• 2nd Gen: Hold down Menu + Down on the remote for about 6 seconds.

• HD/4K: Hold Back (◁) + TV Button

• The Apple TV light will blink rapidly—this means it’s restarting.

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4. Wi-Fi or Streaming Issues

✅ Check Network

• Go to Settings > General > Network and confirm Wi-Fi is connected.

• Restart your router and modem if needed.

✅ Restart Apple TV

• Unplug the power cord, wait 10 seconds, and plug it back in.

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5. Audio Issues (No Sound)

✅ Check TV Volume & Mute

• Make sure the TV isn’t muted and the volume is up.

✅ Check Audio Settings

• Go to Settings > Audio & Video > Audio Output and make sure HDMI is selected.

Quick Reference: Comparison Table

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If All Else Fails

Report issues to IT with room number, Apple TV model, and a brief description of the problem.

Email: Support@Burkes.org | Submit a ticket: Help.Burkes.org